Call Answering Virtual Assistant Services In The UK

Never miss a call or a lead again. Our UK-based virtual receptionists answer, screen, and route calls with your brand voice day or night.

Book your free consultation

Silver Horizon’s Approach to PPC Management

UK receptionists

Polite, confident, and trained for UK business norms. Our virtual receptionist UK team pronounces names correctly, understands local expectations, and follows your etiquette. It feels like an in-house desk, just more consistent.

24/7 live call answering

After-hours, weekends, bank holidays—we have you covered. With 24 hour call answering service and after hours answering service, important calls are never lost to voicemail. Emergencies trigger alerts; everything else is logged and routed for the next working window.

Custom call script

We build a clear, on-brand custom call script with FAQs, verification steps, and escalation paths. Complex queries? We capture the right details and book a call-back with the best person to help.

Screening And Transfers

We qualify callers, confirm details, and screen and transfer live when needed. Prefer warm transfers only? We handle intros and context so your team joins informed and ready.

Webforms And CRMs

Every call becomes clean data. We complete webforms and CRMs in real time—HubSpot, Salesforce, Pipedrive, Zoho so your virtual call center work flows straight into your pipeline with tags and next steps.

No Long Term contract

Keep it flexible. Start small, scale up for peaks, and pause when things are quiet. Transparent phone answering service cost, no lock-ins.

Let Hire VA Manage Your Calls So You Can Manage Your Business

We act as your front desk: friendly greetings, correct answers, and tidy handovers. Overflow, campaigns, seasonal spikes—we stabilise your call answering services so your team can focus on the work that moves the needle. Use a virtual landline or keep your existing numbers; we route everything smoothly and record outcomes you can trust.

Professionally Trained Staff To Handle Your Calls

Our agents train on your products, policies, and tone before going live. They use approved answers and know when to escalate. You get quality control, call recordings on request, and weekly summaries. Whether you need the best answering service for small business or multi-line coverage, we match staffing to your volume.

How It Works

Quick and Easy Setup

Share your greeting, hours, FAQs, and escalation rules. We configure numbers (or your virtual number UK), set up reporting, and test transfers.

Customer Calls You

Calls route to us all the time or only when you are busy. Overflow logic makes sure no one hits voicemail unless you want it.

We Answer For You

A trained agent follows your custom call script, answers basics, books appointments, and captures details. For priority cases, we do a warm transfer.

We Deliver Your Message

You receive messages by email, SMS, or CRM task with caller info, reason, and next steps. If you like, we send follow-ups by text or email to confirm.

Compatible With Your Current Tools and CRM

We integrate with HubSpot, Salesforce, Pipedrive, Zoho, Freshdesk, Help Scout, Calendly, Microsoft 365, Google Workspace, and more. Need a virtual landlines setup or virtual number UK? We can provide one or connect to your existing PBX. Reporting includes volumes, answer rates, first-response times, and reasons for call, clear and exportable.

Ready to upgrade your phone presence and stop losing leads?

Start your call answering free consultation

FAQ

Frequently Asked Questions

What is included in your call answering service UK plans?

Greeting, message taking, FAQs, appointment booking, call screening, warm transfers, and CRM updates—tailored to your hours.

Do you offer 24/7 live call answering?

Yes. We provide 24/7 answering service with after hours answering service options for evenings and weekends.

Can you follow our script and policies?

Absolutely. We create a custom call script with verification steps and escalation paths, then train agents to use it consistently.

How does pricing work?

Transparent tiers based on expected volume. We review telephone answering service rates with you and adjust as call patterns change.

Can you integrate with our CRM?

Yes. We log calls directly into your CRM and complete webforms and CRMs with tags, outcomes, and next actions.

Do I need a new number?

No. We can forward your existing line or provide virtual landlines and a virtual number UK if you prefer.

How do you handle spam or sales calls?

We filter them. Only qualified callers reach your team, reducing interruptions and saving time.

Can you cover campaigns or seasonal peaks?

Yes. We scale staffing quickly and provide extra lines, making us a strong fit as a virtual call center during busy periods.

Is there a long contract?

No, no long-term contract. Start or pause as needed.

Do you provide chat answering too?

We can add chat answering service and email support so customers get help on their preferred channel.

(+62)81 122 4341

Give Us A Call

[email protected]

Drop Us a Line

Jl. Sunset Road No.815

Office Location

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Call Answering Virtual Assistant Services In The UK

Silver Horizon’s Approach to PPC Management

UK receptionists

24/7 live call answering

Custom call script

Screening And Transfers

Webforms And CRMs

No Long Term contract

Let Hire VA Manage Your Calls So You Can Manage Your Business

Professionally Trained Staff To Handle Your Calls

How It Works

Quick and Easy Setup

Customer Calls You

We Answer For You

We Deliver Your Message

Compatible With Your Current Tools and CRM

FAQ

Frequently Asked Questions

(+62)81 122 4341

[email protected]

Jl. Sunset Road No.815

Quick Links

Useful Links

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