About Us

Who We Are:

We are a coordinated group of trained Virtual Assistants, project leads, and UK account managers. Each client works with a dedicated VA supported by a small internal team, so you always have cover and continuity. We work inside the platforms you already use and keep our communication simple and timely. The goal is a calm, predictable workday where tasks are handled and updates arrive when you need them.

What We Do:

Hire VA provides practical VA services across admin, customer support, content, social media, website management, research, data entry, and light project coordination. We build tidy workflows, keep clean records, and report in plain English. Whether you need a Virtual Assistant for ten hours a week or a steady daily rhythm, we tailor the plan to your priorities.

Our Mission:

To give UK businesses dependable support that turns busy weeks into steady progress. We do this by pairing each client with a skilled VA, setting clear routines, and improving the process a little every month.

Our Vision:

A world where small teams can work like large ones without waste. Companies use VA services UK wide to handle routine work, protect quality, and stay focused on the goals that matter.

Our Core Values:

• Clarity:
  We keep instructions, notes, and reports short and easy to follow. Clear writing saves time.
• Reliability:
• When we promise a task, we deliver it. You get predictable outcomes and steady momentum.
• Ownership:
  Your VA does not wait for problems to grow. We flag risks early and suggest next steps.
• Privacy:
  Access is limited, credentials are stored safely, and we follow your policies.
• Progress:
  Small improvements compound. We refine checklists and templates as we learn your business.

How We Work:

1. Discovery:
   We learn your goals, tools, and weekly tasks. You can share examples of what “good” looks like.
2. Plan:
   We create a simple workflow with priorities, schedules, and approval points.
3. Start:
   Your VA begins with a short sprint to deliver quick wins and confirm the routine.
4. Report:
   You receive a weekly summary with tasks completed, hours used, and next steps.
5. Improve:
   We adjust the plan as needs change and add automation where it saves real time.

Why UK Businesses Choose Hire VA:

• Local context: that matches your customers and working hours
• Flexible plans: that scale up or down as your workload shifts
• Trained Virtual Assistants: with real experience in common tools
• Quality control: from a UK account manager who checks work and keeps you informed
• Cost control: so you pay for output rather than unused capacity

VA Services We Offer:

• General Admin: inbox and calendar, document prep, file organisation, travel booking
• Customer Service: email and chat coverage, order updates, returns, light technical triage
• Content and Social: blog drafting, simple graphics, post scheduling, community replies
• Website Management: content updates, plugin checks, basic SEO fixes, backups and monitoring
• Sales Support: lead follow up, appointment setting, proposal formatting, CRM hygiene
• Research and Data: supplier lists, competitor checks, data entry, data cleaning, reporting
• Project Assistance: task tracking, meeting notes, follow ups, risk and action logs

Tools We Use:

We work in Microsoft 365, Google Workspace, Slack, Teams, Notion, ClickUp, Asana, Trello, Monday, HubSpot, Pipedrive, Shopify, WooCommerce, WordPress, Webflow, Zendesk, Gorgias, Canva, and Adobe apps. If you use something else, we learn it quickly and document the process.

Quality and Security:

Every client gets a documented workflow, version-controlled templates, and a light audit trail. We use strong passwords, role based access, and secure sharing. NDAs are available on request. Your data stays organised and accessible to the right people only.

Who We Help:

• Founders who need a reliable VA to keep the day on track
• Agencies that need steady production support without hiring full time
• Ecommerce brands that want accurate product data and responsive service
• Professional services that rely on tidy files, clear scheduling, and consistent client care